Privacy Policy

1. Introduction and Scope

qqjili is committed to protecting your privacy and safeguarding your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules and regulations issued by the National Privacy Commission of the Philippines. This Privacy Policy applies to all personal information collected through the qqjili website, mobile applications, customer support channels, and any other services we provide.

As a PAGCOR-licensed online gaming operator, qqjili is required to collect certain personal information to comply with regulatory obligations, including anti-money laundering (AML) requirements, customer due diligence (CDD), and responsible gaming protocols. We are committed to processing your personal information lawfully, fairly, and transparently.

By creating an account or using the qqjili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must not use the qqjili platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, make deposits, or use our services, we collect the following types of personal information:

• Identity Information: Full name, date of birth, place of birth, nationality, and government-issued identification numbers (e.g., passport, driver's license, SSS number, TIN).
• Contact Information: Email address, phone number, residential address, and mailing address.
• Financial Information: Bank account details, payment method information (GCash, PayMaya, credit/debit card details), transaction history, deposit and withdrawal records.
• Account Credentials: Username, password, security questions, and PIN codes.
• Identity Verification Documents: Copies of government-issued IDs, proof of address (utility bills, bank statements), and selfies for facial verification.
• Communication Records: Records of your communications with our customer support team, including live chat transcripts, email correspondence, and phone call recordings (where applicable and with your consent).

2.2 Information We Collect Automatically

When you access the qqjili platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), and mobile network information.
• Log Data: IP address, access times, pages viewed, time spent on pages, clickstream data, and referring URLs.
• Location Data: Approximate geographic location based on your IP address or GPS data (if you grant permission on mobile devices).
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to track your preferences, session information, and enhance your user experience.
• Gameplay Data: Details of bets placed, games played, wins and losses, session duration, and gameplay patterns for responsible gaming monitoring.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify transactions and prevent fraud.
• Identity verification services to confirm your identity and comply with KYC regulations.
• Credit reference agencies and fraud prevention databases (where permitted by law).
• Marketing partners and affiliate networks (if you were referred to qqjili through an affiliate link).

3. How We Use Your Personal Information

qqjili uses your personal information for the following lawful purposes:

3.1 Account Management and Service Delivery

• To create and maintain your qqjili account.
• To process your deposits, withdrawals, and other financial transactions.
• To provide access to games, sports betting, and other gaming services.
• To communicate with you regarding your account, transactions, and platform updates.
• To provide customer support and respond to your inquiries.

3.2 Regulatory Compliance and Legal Obligations

• To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations.
• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• To conduct customer due diligence (CDD) and enhanced due diligence (EDD) as required by regulators.
• To detect and prevent fraud, cheating, collusion, and other illegal activities.
• To maintain records as required by PAGCOR and other regulatory authorities.
• To respond to legal requests, court orders, and law enforcement inquiries.

3.3 Responsible Gaming and Player Protection

• To monitor gameplay patterns and identify signs of problem gambling behavior.
• To implement deposit limits, session reminders, and self-exclusion tools.
• To provide access to responsible gaming resources and support services.
• To enforce responsible gaming policies and intervene when necessary.

3.4 Marketing and Promotions

• To send you promotional offers, bonuses, and marketing communications (with your consent).
• To personalize your gaming experience and recommend games based on your preferences.
• To administer tournaments, contests, and loyalty programs.
• To analyze campaign performance and improve our marketing strategies.

3.5 Platform Improvement and Analytics

• To analyze platform usage and improve user experience.
• To develop new features, games, and services.
• To conduct market research and understand user preferences.
• To optimize platform performance, security, and stability.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, qqjili processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes (e.g., marketing communications).
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you, including providing gaming services and processing transactions.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including PAGCOR licensing requirements, AML laws, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided such interests do not override your fundamental rights and freedoms.

5. Sharing Your Personal Information

qqjili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals.
• Game providers and software developers to deliver gaming content.
• Identity verification services to conduct KYC checks.
• Customer support platforms and live chat providers.
• Cloud hosting providers and IT infrastructure services.
• Marketing and analytics platforms to deliver and measure campaigns.

These service providers are contractually obligated to protect your personal information and may only use it for the purposes specified by qqjili.

5.2 Regulatory Authorities

We are required to share your personal information with PAGCOR and other government agencies to comply with licensing requirements, AML reporting obligations, and regulatory audits.

5.3 Law Enforcement and Legal Proceedings

We may disclose your personal information to law enforcement agencies, courts, or other government bodies when required by law, court order, or legal process, or when necessary to protect the rights, property, or safety of qqjili, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6. Data Security and Protection

qqjili implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest using TLS/SSL protocols.
• Secure storage of personal information on servers with restricted access.
• Multi-factor authentication (MFA) for account access.
• Regular security audits, vulnerability assessments, and penetration testing.
• Employee training on data protection and confidentiality obligations.
• Access controls limiting employee access to personal information on a need-to-know basis.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized access to your account.

7. Data Retention

qqjili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained for the duration of your account's active status and for five (5) years after account closure to comply with PAGCOR record-keeping requirements.
• Transaction Records: Retained for ten (10) years to comply with AML and tax reporting obligations.
• Identity Verification Documents: Retained for five (5) years after account closure.
• Marketing Communications: Retained until you withdraw consent or unsubscribe from marketing lists.
• Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

8. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and obtain a copy of such information.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such information to another controller.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days. Please note that certain rights may be subject to limitations based on legal and regulatory requirements.

9. Cookies and Tracking Technologies

qqjili uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly, including session management and security features.
• Performance Cookies: Collect information about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide personalized features.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the qqjili platform.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines, including locations where our service providers, game developers, and cloud hosting infrastructure are located. These countries may have data protection laws that differ from Philippine laws.

When transferring personal information internationally, qqjili ensures that appropriate safeguards are in place, including standard contractual clauses, data processing agreements, and adherence to recognized data protection frameworks. We take reasonable steps to ensure that your personal information receives an adequate level of protection in accordance with Philippine data protection standards.

11. Children's Privacy

The qqjili platform is intended exclusively for individuals who are twenty-one (21) years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account.

Parents or guardians who believe that their child has provided personal information to qqjili should contact us immediately at [email protected] so that we can take appropriate action.

12. Changes to This Privacy Policy

qqjili reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any changes will be effective immediately upon publication on the qqjili website, and the "Last Updated" date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the qqjili platform following any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated policy, you must cease using the platform and may request deletion of your account.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 via the qqjili website
• Response Time: We will respond to privacy-related inquiries within fifteen (15) business days.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at https://www.privacy.gov.ph.